Love Islam Shop

Delivery Charges

Delivery Charges & Returns Policy

 

Delivery Policy

For delivery into UK Mainland addresses, no deliveries will be made to PO Boxes. Usually orders placed will be delivered within 5-10 working days, but could be sooner depending on the number of items and type of products ordered and your local delivery service. Some larger items and personalised gifts are made to order and have a longer delivery lead time. Please note there are specific comments in the product sections against items that have a longer lead time.

 

Orders usually require a signature to acknowledge delivery. The person signing for the goods is accepting receipt of the products for themselves or the person who placed the order at the delivery address. If there is no one to receive the goods, the courier will leave a card confirming the attempted delivery. It is the customer’s responsibility to reschedule the delivery in a timely manner, before it is returned to Loveislamshop.com as undelivered.

 

Charges for UK Mainland - New revised Postal charges, in line with Royal Mail Service

We have a standard charge of £3.99 using Royal Mail Standard delivery, if your order is heavier than the weight allowed for this service the price will be shown at checkout. Please contact us for specific postage costs.

 

Please contact us for Europe and Worldwide charges

Loveislamshop.com will have no liability to the customer in respect of delayed or cancelled deliveries due to circumstances or events beyond our control including traffic or transport problems, road closures, adverse weather or industrial strikes.

 

International Orders

We have now started International deliveries, once you have selected the items you wish to purchase please send us an email through the 'Contact Us' page and we will confirm the overseas delivery charge for your order.

 

PLEASE NOTE: The maximum weight of package for which we have confirmed postage costs on International orders is 2Kg. For orders above this weight we will need to enquire and confirm back to the customer the actual shipment cost. Any order will be pending based on the confirmed cost being accepted by the customer after which Loveislamshop.com will process the order.

 

All deliveries will be sent through Business Airmail, we can also arrange recorded deliveries. If you require this service please send us a request through the 'Contact Us' page, we will confirm and advise of the cost for this service.

 

Returns Policy

Loveislamshop.com will exchange or refund your purchase if we receive the claim within 7 days from receipt of goods.

 

Faulty, Damaged or Incorrect Goods

For faulty, damaged or incorrect goods we will cover the cost of postage to send the goods back to us.

 

Exchanges and unwanted goods

Loveislamshop.com will not cover postal costs for goods that you wish to exchange or do not require. All goods must be sent back in a resaleable condition with original tags still intact. The customer needs to arrange the return of the goods at their own expense.

 

Returns due to sizing

All sizes quoted are approximate but listed as accurately as possible and footnotes on most products. It is the Customers responsibility to check the appropriate size they require before placing the order. We will refund or exchange an item if not required by the customer but you will need to cover postal charges to send back the goods.

 

Products which cannot be returned unless faulty

Due to Health & Hygiene reasons we will not refund Hijaabs, Underscarves, Hijaab Pins, Hair accessories, Fragrances (once packaging has been opened) and Jewellery unless the products are faulty.

 

Personalised Gifts are designed specifically and supplied by Loveislamshop.com to order and will only be refunded if faulty or damaged

 

We reserve the right to refuse an exchange or refund if goods are not returned in a resaleable condition or damaged en route to Loveislamshop.com

 

Refunds

A refund to the value of the goods will be issued within 14 days of the receipt of returned items.

 

THESE POLICIES, TERMS & CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS UNDER ENGLISH LAW

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